Member Services Representative
Planet Fitness · Union, New Jersey, US
Benefits: - Employee discounts - Flexible schedule - Paid time off Job Summary The Member Services Representative will be responsible for creating a positive...
Job description
Benefits: Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Qualifications/Requirements: - Employee discounts - Flexible schedule - Paid time off - Greet members, prospective members and guests, providing exceptional customer service. - Handle all front desk related activities including: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members into the system. - New member sign-up. - Take prospective members on tours. - Facilitate needed updates to member’s accounts. - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. - Assist in maintaining the neatness and cleanliness of the club. - Must be 18 years of age or older. - High School diploma/GED equivalent required. - Authorized to work in the United States. - Ability to occasionally lift up to 50 lbs. - Ability to continuously stand and walk during shift. - Ability to continuously talk in person or on the p...