IT Technician I

Job description

Overview The IT Technician I provides entry-level technology support to hospital staff. This position serves as a first point of contact for basic IT issues, including computer, printer, login, and software problems. The technician will answer support requests, document issues, perform basic troubleshooting, and assist with resolving problems or escalating them to the appropriate IT team member. This is a good opportunity for someone who is dependable, customer-service focused, and willing to learn. Responsibilities: - Answer and document IT support requests from hospital staff. - Provide basic troubleshooting for computers, printers, phones, monitors, keyboards, mice, scanners, and other common equipment. - Assist users with login issues, password resets, and basic software questions. - Help set up workstations, move equipment, and replace basic hardware. - Follow IT department procedures for documenting and escalating tickets. - Communicate clearly and professionally with hospital staff. - Protect confidential information and follow hospital privacy and security policies. - Learn hospital systems, support processes, and basic torubleshooting steps. - Assist IT staff with projects...