Account Manager Italian Market

Job description

Hello! 👋🏽 At Factorial we're looking for a new Account Manager for the Italian Market to help us boost the company to the next level. Ready to be part of the challenge? The Role 📜: We are looking for an Account Manager to join our Customer Experience team on-site from our Barcelona office to act as the first point of contact with existing customers, answer their queries, and increase client satisfaction. You will be in charge of onboarding new customer, creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities. What will you be doing: Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewals Work with sales, product, ops and other internal teams to develop strategic plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Handle inquiries and requests from customers and address their needs Stay on top of accounts, m...