Telecom Technician 3

Job description

Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. This position will be based at the client site with a requirement to travel to other sites as needed. Responsibilities: - Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence” - Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times - Prioritizing and planning of assigned service calls - Communicating updates associated with assigned service calls - Escalating problems when appropriate - Interacting in a professional manner with customers to foster positive relationships - Point of contact for FACILITY staff for any issues regarding customer account - Replacing telepho...