NA Product Manager, Loyalty & Customer Experience

Job description

NA Product Manager – Loyalty & Customer Experience Location: Any Circle K NA Business Unit (Preference: Charlotte, NC) Overview: Be a key part of Circle K’s journey as we evolve and scale our global loyalty ecosystem and deliver meaningful, personalized customer experiences at every interaction. We are building a modern loyalty platform that connects customer data, digital experiences, CRM, and in-store moments to create seamless, value-driven engagement. This role is critical in shaping how we move from transactional interactions to long-term customer relationships that drive sustained growth. As a Product Manager, you will be accountable for delivering measurable value—improving customer engagement, increasing visit frequency, and driving incremental revenue—through thoughtfully designed loyalty experiences and capabilities. What You’ll Do: As a Product Manager within the Loyalty & Customer Experience team, you will be responsible not just for delivery, but for outcomes and impact . Own Value Delivery (Outcomes Over Output) - Own clearly defined customer and business outcomes (e.g., new loyalty members, increased visit frequency, improved engagement, higher redemption, incrementa...