Commerce Specialist, gTech Ads Customer Experience

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 2 years of experience in a technical project management or a customer-facing role. - Experience in technical troubleshooting or customer support. Preferred qualifications: - Experience using Google Ads or other online advertising solutions and with the media landscape. - Experience using problem-solving to develop strategic perspectives on customer-focused solutions. - Experience in business analysis to conduct analytics, develop dashboards, and make recommendations. - Experience in managing and influencing stakeholders along with strong communication skills. - Ability to work well in a diverse environment with people from all backgrounds. - Ability to own end to end experiences and solutions, with a customer first and empathetic mindset. About the job: The gTech Ads Customer Experience organization is a customer-centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. In this role, you will have deep product knowledge, provide high quality customer support and own end to end customer solutioning. You will manage troubleshooting tasks, and proacti...