Senior Manager, Loyalty Engagement (Toronto, ON)

Job description

Requisition ID: 257876 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Senior Manager, Loyalty Engagement - Toronto, ON Two (2) positions available: Leads the development and execution of loyalty engagement and acquisition initiatives, with a specific focus on partner-led growth. The role is accountable for driving measurable customer outcomes through consortium partners, including ownership and delivery of the Empire Net New Shopper Commitment for BNS, while ensuring strategies and initiatives are executed in compliance with governing regulations, internal policies, and procedures. Is this role right for you? In this role, you will: Drive Loyalty Engagement & Acquisition Own and execute loyalty engagement and acquisition strategies that increase customer activation, frequency, and retention across priority partner channels. Leverage analytics and insights, in partnership with Data & Analytics teams, to optimize performance and inform continuous improvement. Monitor initiative performance against KPIs and adjust tactics to maximize customer and business impact. Empire Partner Leadership & Net New Shopper Commitment Ownership Se...