Customer Service Representative

Job description

Customer Service Representative Department: Customer Service: Employment Type: Full Time: Location: Orlando, FL: Reporting To: Jonathan Watts: Description: The Customer Service Representative provides effective customer service for all internal and external customers. Key Responsibilities: - Responsible for communicating with customers via phone, email, fax, etc. - Provides timely and accurate information to incoming customer service orders, status, and product knowledge request - Processes customer orders, changes, and returns - Resolves customer complaints by investigating problems, developing solutions, and making recommendations - Works closely with the Operations Supervisor as directed - Reviews and maintains customer database to track information on account information, statuses, orders, and lead times - Provides timely feedback regarding service failures or customer concerns - Works closely with Sales Representatives on quotes, status of orders etc. - Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilanc...