Student Success Manager

Job description

The Student Success Manager is responsible for developing and managing a small staff of student success coaches while modeling successful coaching practices that enable students to be successful. This manager will support and execute the vision and purpose of the University through effective performance management/coaching/observations to deliver exceptional service to our diverse student population, providing clear direction and guidance to their team, managing and measuring work using data to drive areas of focus for their staff in partnership with The Associate Director of Academic Advising. The Manager of Student Success will handle escalated student concerns, serve as a champion for projects and department initiatives and manage any additional tasks needing senior leadership approval. PRINCIPAL DUTIES & RESPONSIBILITIES: - Manage Advising team to ensure a high level of service is provided consistently and metrics and goals are achieved - Provide daily, weekly, monthly and quarterly success metrics updates to the team and conduct advisor performance observations, providing feedback on retention, service levels, knowledge assessments, and competencies - Support, develop and admi...