Customer Support Representative

Job description

Customer Support Representative Department: Operations - Last Mile: Employment Type: Full Time: Location: Romulus, MI: Compensation: $21.00 / hour: Description: The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems. ESSENTIAL FUNCTIONS: - Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues. - Place outbound calls, following a script, to provide delivery times or set delivery appointments. - Communicates effectively with customers to maintain positive relationships. - Requires problem solving skills, while working within company provided guidelines. - Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc.). - Processes Orders, updating internal specialized database as well as client systems. - Assists customers with scheduling, rescheduling delivery orders and return orders. - Conducts delivery surveys as required from the client. - Performs other related duties as as...