Technical Customer Service Specialist (fixed term, 2 years)

Job description

#BETHEDIFFERENCE If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact. Role Overview: The Customer Service Technical Specialist is responsible for delivering high-quality technical support to customers using Consumer Compliance software solutions. This role supports customers across multiple service channels— phone, email, chat, and web ticketing —and plays a key role in ensuring an excellent end-to-end customer support experience. The specialist will troubleshoot and resolve technical issues, guide customers on product usage, support software installation and configuration, and maintain accurate documentatio...