Quality Assurance Analyst

Job description

*This posting is open to current Boundless Learning employees only. At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide. The Quality Assurance Analyst is responsible for evaluating and improving the quality of learner-facing interactions across Enrollment and Student Success teams. This role ensures compliance with global and North American education regulations, drives consistency through calibration, and delivers actionable insights that improve the overall learner experience. The Analyst will be a subject matter expert in providing top quality learner support and will provide in-depth coaching to the Enrollment and Studen...