Call Center Representative

Job description

Description Title: Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an experienced Call Center / Patient Access Representative to join our office in Bethesda, MD. As a Call Center Representative, you will facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging. You will be the liaison for patients and the physician office and provide exceptional customer service to our patients. What you will do: - Answer telephone promptly and in a polite and professional manner. - Obtain and enter accurate demographic information into our database/system - Schedule appointments and give complete and thorough instructions to the caller on items to bring to the appointment and what to expec...