Fulfillment Specialist US

Job description

About the Role We are looking for a solution-oriented Fulfillment Specialist to join our Nordic Knots team. You will be responsible for ensuring our warehouse and last-mile operations in US flows efficiently and deliver the best customer experience possible. You'll mainly work remote from home, but some travels to our partners in Georgia and South Carolina are needed. Key Responsibilities: · Handle our daily fulfillment operations within US. Including warehouse operations at 3PLs and delivery and return operations for our customers. · Dealing with issues that might occur, like mismatch between purchase order and actual shipment, out-of-stock, returns etc. · Release Sales orders to the warehouse and post tracking. · Daily communication with our third-party logistics (3PL) partner in Atlanta to ensure accurate receiving, storage, and outbound processing. · Track and analyze 3PL performance (e.g., pick accuracy, receiving lead time, returns handling) to make sure warehouse operators are performing as expected and according to contract. · Address deviations and follow up on corrective actions with the warehouse. · Work with cost analysis and continuous improvements to make sure we have...