Wholesale Customer Service Representative

Job description

As Wholesale Customer Service Representative your role will be to provide order capture, management, sales support & customer service to wholesale accounts in the UK or Germany, aligning with sales & operations teams to ensure the order to invoice process is accurate and timely. You’ll be responsible for process management of PO’s from customer’s/sales agents, through stock allocation to warehouse pick creation; ensuring on time dispatch, invoicing and query resolution. The Responsibilities: Customer Correspondence: Build strong relationships with customers and sales agents through pro-active communication Actively seek and identify opportunities within order book management to maximise sales, communicate opportunities with Sales team and customers Actively contact customers to encourage in-season reorders (at once orders) Give customers and sales teams up to date visibility of order book by providing product, stock and delivery information / updates Regular follow-up of customer deliveries and orders, checking they were completed to full satisfaction Listen to feedback from the customers and pass on to the relevant departments Log any customer contact into Enterprise Resource Plan...