Universal Direct Banker

Job description

Axos Bank Target Range: $17.00/Hr. - $19.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. This is a commission eligible role. About This Job: Critical customer-facing position and is the primary contact for selected clients. Demonstrates effective leadership and collaboration with team members and other departments, assisting colleagues with complex problem resolution including compliance issues. - Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues - Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems - Describe products and services to customers in order to respond to customer questions and issues - Learn and apply procedures; Comprehensive new job-related information in a timely manner and correctly; recalling and applying that information during customer calls/emails - Answer secure and unsecure email and live chat inquiries by clarifying desired information; researching, locating and providing an accura...