Engagement Advisor Manchester

Job description

Contact Centre Advisor Contract: Permanent Fixed Office Worker: Salary: £26,227.50 per annum & Company Benefits Full Time 37.5 hours per week Monday - Friday 09.00 -17.00 Location: Central Manchester office - St Anns House, St Anns Street Manchester M2 7LP The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment Advisors to personalise the initial face to face meeting and encourage attendance at the appointment. As our Contact centre Advisor, you'll: - Effectively engage Participants onto the Restart Programme through promotion of the programme in a relevant, personalised and appropriate way to participants, Job Centre Plus Work Coaches and other stakeholders. - Build and maintain effective working relationships with contacts at Job Centre Plus, providing relevant Management Information to support their monitoring of both flow and suitability of participants. - Ensure that all documentation relating to participants is completed and maintained in an acc...