Account Manager

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Job Purpose: To provide a high standard of customer service support and fleet management consultation to a number of clients. This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings. They will play an important role within the team and provide support to their colleagues and the Client Services Manager to ensure team goals are achieved. They will report to the Client Services Manager. Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service experience and motor/fleet industry experience are essential. Tasks & Responsibilities: To build long term proactive relationships with Customers by: - Building Customer trust and confidence - Increasing Customer survey ratings - Maximising profit opportunities - Upselling additional services, e.g. fuel, insurance - Improving renewal rates and where potential grow flee...