Head of Global Business Analyst & Admin (m/f/d) - Salesforce Technical Service

Job description

As the Head of Global Business Analyst & Admin (m/f/d) - Salesforce Technical Service , you lead the Technical Service stream within the global Customer Engagement ecosystem (CRM), with a strong focus on Salesforce Field Service. You are accountable for the functional direction, solution design standards, and continuous evolution of Technical Service solutions across a globally distributed platform organization, structured around regional hubs (Europe, US, APAC). In this role, you lead and enable a global team of Salesforce Business Analysts and Administrators, ensuring consistent ways of working and the delivery of scalable, standardized, and high-quality solutions across regions. You also ensure an effective balance between global platform evolution and rollout execution, enabling sustainable delivery at scale. You drive solution excellence, governance, and data integrity within the Technical Service domain, while enabling your team to collaborate effectively across functions and deliver integrated, end-to-end solutions. This role is distinct from Product Ownership: Product Owners are responsible for backlog management, prioritization and alignment with global strategy, while you...