Head of Enterprise Fair Credit Reporting Act Program

Job description

The Head of Enterprise FCRA Program is a senior, enterprise‑critical leadership role accountable for the governance, execution, and regulatory integrity of Citizens’ Fair Credit Reporting Act (FCRA) program across all products. This role leads the FCRA Governance and Operational teams with end‑to‑end responsibility for the accuracy, completeness, and integrity of credit reporting data furnished by the bank, as well as the timely and compliant resolution of all direct and indirect credit bureau disputes across all consumer products. The role directs multiple operational areas including governance, testing, disputes, furnishing testing & analytics, audit support and risk issue management. The Head of Enterprise FCRA Program must: - Proactively collaborate and influence stakeholders across the enterprise to drive alignment to FCRA governance framework and standard. - Drive a strong culture of compliance and utilize data and analytics to evidence performance, highlight areas of opportunity and drive improvement. - Create a customer focused environment that motivates and empowers their teams to deliver high quality results and continually improve processes. - Foster and drive a performa...