Membership Relations Manager

Job description

Your Mission, Should You Choose to Accept It You're the person everyone in the hub knows by name. As our Member Relations Manager, you're the beating heart of the community - the one who remembers how people take their coffee, what they're working on, and who they should meet. You don't wait for connections to happen; you make them. Making members feel at home - and helping them meet each other - is what this role is all about. Our community is as diverse as it gets: entrepreneurs, creatives, and students who actually live here at The Social Hub. Some people walk in not knowing a soul. You change that. You spot who should know who. That's the magic you make happen. You keep that sense of belonging alive both on the floor and online, through our app and community channels. You gather member feedback, lead the Membership Hosts team, and keep a sharp eye on the things that matter - retention, satisfaction, and the kind of loyalty that can't be faked. This is not a desk job. Your office is the floor, the events, the conversations. You flex your schedule so you're always where the members are. In Case You Don't Know Who We Are Known for being the rule breakers in hospitality, TSH is a f...