Discharges Team Leader - Lending Operations

Job description

Lead a high-performing discharges function in a growing lending business Reporting to the Senior Manager – Lending Operations & Projects, you’ll own the end-to-end discharge, refinance and extension lifecycle—from request intake through settlement and loan closure. This role blends people leadership, operational control, and stakeholder management, with a sharp focus on accuracy, risk, and service delivery. What you’ll do: - Lead, coach and develop a specialist Discharges team - Oversee end-to-end processing of loan discharges, refinances and extensions - Ensure accurate payout calculations, settlements and reconciliations - Act as the key contact for solicitors, settlement agents and Finance - Monitor pipelines, SLAs, risk indicators and aged cases - Strengthen controls, governance and reporting - Drive continuous improvement, automation and process uplift What you’ll bring: Degree qualified in Finance, Business, Law, or a related discipline - Strong experience in loan discharges and settlements (non-bank or financial services) - Proven people leadership capability - Deep understanding of payouts, reconciliations, settlements and loan closures - Experience working with loan manage...