Client Complaint Resolution Executive

Job description

The Client Complaint Resolution Executive is a key role within Business Operations. The role supports complaints handling across multiple jurisdictions and requires the ability to consider different regulatory frameworks while applying consistent principles to deliver fair client outcomes. The role has two key objectives: 1. To ensure that all Client queries and complaints are dealt with in a timely and efficient manner, are fully and accurately captured and documented, are thoroughly investigated, and ensuring fair outcomes for clients at all times. This includes assisting the Client Complaint Resolution Manager with all internal and external reporting, including audits to ensure full oversight of CMC’s complaint handling and to demonstrate CMC’s commitment to treating customers fairly. 2. To assist our Data Quality Assurance Team to ensure that information held within our customer database is complete, accurate and updated in a timely manner, so the extent that CMC are able to be fully compliant with all regulatory and legal requirements that require use of this data. These requirements include, but are not limited to: Due Diligence - Know Your Client (KYC) and Anti-Money Launder...