Sr Escalation Collections Specialist (11am-8pm EST))

Job description

Come join our amazing team and work a hybrid schedule working 11:00am -8:00pm EST! The Sr Escalations Collections Specialist is responsible for providing excellent support by answering questions and offering direction on incoming and outgoing calls. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Senior level in the job family and generally handles highly complex inbound calls, escalated calls and Gapping requirements and support lower-level employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. The target pay for this position is $26.00/hr plus monthly incentive bonus. What you’ll do: - Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations. - Refer more complex or complicated calls to qualified team member. - Perform nece...