Front Office Rep PRN

Job description

Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival · Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account. · Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS. · Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances. · Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist. · Evaluates patient financial status and establishes payment plans based upon authority levels. · Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance cov...