Collection Supervisor

Job description

Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participate in the training and coaching of the Servicing staff, investigate, and resolve escalated issues, responsible for providing lead support and complete other work as assigned. DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to) - Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts. - Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection. - Monitors staff and recommends telephone techniques used by Collector. - Verifies accuracy of accounts. - Authorizes or refers accounts for repossession and legal actions against debtors. - Assists subordinates with collection activities in difficult cases. - Supervises and coordinates activities of clerical workers in related activities. - Determines work procedures, prepares work schedules, and expedites workflow. - Issues written and oral instructions...