TikTok Shop - Site Operations Manager

Job description

Team Overview TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees. Responsibilities: - Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations - Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals - Responsible for providing strategic and long-term planning inputs including peak season planning - Drives continuous improvement to optimize operations and improve productivity - Champion strategic projects that have network-wide impact. - Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems - Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience - Sets clear goals and expectations for team members, measure performance and provide feedback