Service Delivery Technician

Job description

Overview Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment. Responsibilities: - Resolve request/issues in person and remotely via phone support, IM, or email - Monitor and maintain service queue based on established service level agreements - Remain current on technical problems and resolutions within the hardware industry as they relate to our environment - Assist with testing and evaluating various software applications in support of future deployments - Troubleshoot and repair desktop technologies, printers, and handheld devices - Assist with departmental moves, adds, and changes - Assist with maintaining up-to-date documentation within service desk knowledge base - Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software Requirements: - 2+ years of relevant experience - Experience with helpdesk and/or end user support - Excellent communication and customer service...