Field Representative II, First Responder Print

Job description

Field Representative II, First Responder Print POSITION PROFILE: Responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area. Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance and routine service of assigned RICOH and 3rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets supports as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.). Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. Job Duties and Responsibilities: �· Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved. �· Responds to customer support requests and ensures they are resolved quickly, accurately, and professionally. �· Maintains an accurate asset list and location of managed devices with available printer fleet tools and databases. �· Replenishes and...