Client Connectivity Support Engineer

Job description

At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 💻 THE ROLE: We are looking for a #TechTalent to work as a Client Connectivity Support Engineer for an international project. 🙂 YOUR DAY TO DAY: - Answer client calls and acknowledge client email incidents - Monitor daily message/file flows, detect and investigate failures or delays; analyses logs and alerts; resolve, root or escalate incidents across relevant teams - Act as the principal point of contact external partners, to ensure good coordination, timely resolution and clear updates on the incident resolution. Ensure that the incident is resolved and inform the client - Update the Known Error Database and procedures - Contributed to post incident reviews and continuous service improvement 💡 WHAT WE'RE LOOKING FOR: - Experience with Middleware platforms such as Axway CFT, Axway Secure Transport, IBM MQ, and API platforms - Knowledge of file transfer middleware so...