EMEA Customer Success Manager

Job description

About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. The Role: As a Customer Success Manager, you will own a portfolio of high-value customers and be accountable for delivering measurable business outcomes throughout the customer lifecycle. You will drive retention, expansion, and cross-sell within your portfolio, develop and execute strategic account plans, and serve as the primary advocate for your customers and the partners serving them. You will act as a trusted advisor—aligning customer business and digital objectives with the value of Pantheon’s platform. Leveraging strong relationship management, data insights,...