Field Support Technician Journeyman

Job description

Overview/ Job Responsibilities The Feild Support Technician will work at the customer site in Kearneysville, WV and support the United States Coast Guard (USCG) Network Operations Center (NOC) The candidate will support the following responsibilities: - Manages team that provides technical assistance to computer system and network users or other technical products and services. - Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. - Ensures maximum issue resolution in minimum time to meet Service Level Agreements. - Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes. - Drives product supportability. - Coordinates customer service activities with other internal functions. - Manages personnel activities of staff (i.e., hires, trains, schedules, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.). - Designs and maintains customer databases. - Assists users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.)...