Customer Assistant - Service & Safety - Rochdale Riverside

Job description

Work Pattern Week 1 Sunday 11:00-16:00 Thursday 10:00-15:00 Friday 08:00-14:00 Saturday 08:00-13:00 Week 2: Monday 10:00-5:00 Wednesday 10:00-15:00 Friday 13:00-18:00 Saturday 12:00-18:00 Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Key Accountabilities and Measures: Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?) Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support Thank our customers for shopping with us when they exit Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations Respond to door alarms in a si...