NDIS Intake and Scheduling Officer

Job description

Company Description Welcome to Ability Action Australia. We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family. Job Description: Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team, you'll provide on-the-ground support to both internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery, helping NDIS participants get more out of life today. #AAA We have an opportunity for an experienced person to join our team located in Bruce . This role will see you working from the office. On a daily basis, you will: - Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services. - Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service. - Provide clear guidance and tailo...