Senior IT Support Specialist, Desktop Services
STR · Woburn, Massachusetts, US
STR is seeking a Senior IT Support Specialist to join our collaborative, high-performing team. Our IT specialists play a major part in our employee’s success...
Job description
STR is seeking a Senior IT Support Specialist to join our collaborative, high-performing team. Our IT specialists play a major part in our employee’s success, tackling every challenge with a positive, solution-focused mindset and resolving complex technical issues with speed and precision. This role calls for proven expertise in diagnosing and troubleshooting advanced problems, managing enterprise IT resources, and delivering exceptional customer support to both local and remote staff. Description: - Diagnose, troubleshoot, and resolve hardware, software, and network issues with minimal supervision - Manage daily workload by addressing incoming tickets in ServiceNow and assisting end users through physical walk-ins. - Provide hands-on guidance to end users while resolving issues - Conduct root cause analysis and confirm resolution through testing and follow-up - Provision, image, and configure systems for new hires, contractors, and interns - Perform full-cycle desktop support including OS deployments, software upgrades, configurations, and data migrations for Windows, macOS, and Linux systems - Manage and troubleshoot enterprise printers, scanners, and multifunction devices - Crea...