Wire Representative

Job description

Job DetailsJob Location: Headquarters - Midland, TX 79701Job Category: BankingGeneral Summary Under minimum supervision, but in line with established policies and procedures, perform a broad variety of operational duties. Review and process wire requests, process foreign currency and foreign checks. Principal Responsibilities and Duties: Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures. Handle telephone inquiries from customers and the personnel of other departments. Utilize tact and experience-based knowledge to resolve customer complaints, explain specific policies and procedures, and solve problems. Maintain multiple spreadsheets used by department. Cross train fellow employees when necessary. Provide support to members of the Bank Operations department when necessary. Maintain departmental spreadsheets. Review wire requests received from bank personnel. Review and process incoming domestic wires. Review, process, and document incoming international wires. Perform standard call back verification for requests not received in person or on the online banking platform. Review business wire agr...