Asset Finance Collections Rep II

Job description

Description Summary: The Asset Finance Collections Representative II is responsible for the overall effective management of delinquency levels of an assigned Portfolio of accounts within the 1-60 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts, reconciliation of payment and billing histories and negotiation of payment arrangements. Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts. Duties & Responsibilities: Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers. Assist customers with account reconciliations utilizing payment and billing histories. Access and analyze appropriate credit information (i.e. consumer and commercial credit bureau reports) when appropriate. Sending email communications with the "outbound calls" as one of the methods to contact Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues. Recommend paths to resolution...