Account Manager

Job description

Job DetailsJob Location: GA CFX South - ELLENWOOD, GA 30294Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Less than 10%Job Shift: DayJob Category: Customer ServiceThe Account Manager serves as the primary point of contact for assigned customer accounts and manages the customer journey from project kickoff through order execution, shipment coordination, and post-shipment follow-up. This role combines customer relationship management, project coordination, order administration, and sales support to ensure projects are delivered accurately, on time, and in alignment with customer expectations and CFX business goals. MAJOR RESPONSIBILITIES: Learn and understand the CFX product portfolio and be prepared to discuss CFX products and services with internal and external customers. Manage assigned customer accounts by serving as the primary contact for customer communication, project updates, issue resolution, and day-to-day account support across multiple active projects. Lead project coordination from kickoff through completion by defining scope, gathering project requirements, organizing research and architectural/construction documents, and aligning internal tea...