IT Specialist- Technology Operations Center

Job description

The TOC IT Specialist monitors enterprise production processing and responds to issues reported via the ticketing system and real‑time alerts, and documents all work within that system. The role follows established runbooks and procedures, contributes to creating and improving operational processes and knowledge, and helps ensure timely completion of production schedules with minimal client impact. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Monitor production jobs, critical‑path dependencies, and platform health during assigned shifts; prioritize and triage alerts and tickets within defined SLAs. - Create, update, and resolve tickets with complete, accurate documentation (timeline, actions taken, approvals, and outcomes); ensure clean shift handoffs. - Execute standard recovery actions per approved runbooks (e.g., restarts, retries, parameterized reruns) and verify downstream health; escalate to application/platform owners and facilitate incident bridges as needed. - Participate in root cause analysis and problem management; track corrective actions to closure and support continuous improvement initiatives. - Acquire, maintain, and document technical and institutional knowledge, auth...