DIVISION CUST EXPERIENCE & FINANCIAL PRODUCT MGR

Job description

Ensure implementation and execution of Front-end customer service best practices and operational initiatives. Partner with corporate Front-end team, Asset Protection, corporate Risk & AML Compliance, corporate KPF, division Human Resources and division KTM to achieve Front-end goals. Coordinate division rollout and training for all Front-end solutions, including credit card acquisition, prepaid services, money services, kiosks and lottery. Work collaboratively and communicate with corporate, regional, and division departments by providing feedback on the effectiveness of the enterprise operational plans/programs and developing action plans to address opportunities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. - Partner with corporate Front-end team to deliver on company initiatives and goals on labor optimization, friendly, best practices, and accounting - Serve as the division subject matter expert for Front-end, KPF and AML applications and solutions - Ensure store compliance with federal, state and local laws, and with policy and adherence to standards for the Front-end departments (i.e., alcohol, tobacco, WIC, SNAP, etc....