User Support Specialist - freelancer

Job description

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description: So, what are the main responsibilities of a User Support Specialist in Netcompany? As part of our collaboration with Frontex, we is supporting the Digital Services Unit in delivering 1st line ICT support and end-user IT services. We are looking for a User Support Specialist (USS) to provide technical assistance, workplace technology support, and incident management for Frontex users in a 24/7/365 operational environment. As a User Support Specialist, you will, - Provide high-quality technical assistance and support to internal and external users through multiple channels (self-service portal, phone, email, and in-person). - Receive, analyze, troubleshoot, an...