Customer Support Specialist (DataCosmos)

Job description

Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… Working in our Data Division: At Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on. We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products. Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action. What will you be doing?: Supporting customers with platform and data-related queries as first-line (L1) support Onboarding new users and helping them use our platform and imagery effectively Troubleshooting issues and escalating to technical teams where needed Managing su...