Director Client Success

Job description

Summary Director Client Success Leads client success initiatives across a portfolio of accounts, ensuring consistent delivery of value, strategic alignment, and operational excellence. Oversees client service managers and partners cross-functionally to drive retention and growth. Job Will Remain Open Until Filled Responsibilities: The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Manages and mentors client service managers to ensure consistent client engagement and satisfaction Develops and implements client success strategies aligned with organizational goals Monitors client health metrics and proactively addresses risks to retention Collaborates with cross-functio...