Client Services Account Coordinator

Job description

Are you capable of managing large publisher accounts? Do you have interest in exploring new developments in the Scientific Technical Medical publishing community? About the Role: The Client Services Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software. You will assist our customers in configuring and using Editorial Manager® and ProduXion Manager® software working with and optimizing their editorial and publishing workflows. Providing extensive customer training for both services. Troubleshooting and tracking customer questions and suggestions related to the set up and subsequent use of Editorial Manager® and ProduXion Manager® software. Serving as the primary interface for reporting and tracking system bugs. Responsibilities: - Maintaining direct contact with customers and troubleshooting software-related issues that they and their end-users may experience. - Coordinating the implementation of customer data and scheduling. This includes implementation system training. - Performing Editorial Manager® and ProduXion Manager® Software testing and recreating system problems the customer may experience. - Acting as...