Front Desk Clerk

Job description

Front Desk Clerks are responsible for attending to guest needs, including but not limited to check in, check out, accepting payments, and preparing the desk for the next shift. PRIMARY RESPONSIBILITIES: - Greeting and welcoming guests upon arrival, check-in and check-out, verifying reservations, and accepting payment both at check in and check out. - Ensuring line-ups do not get to long while still ensuring excellent customer service at check in. - Balancing paperwork at the end of the shift and make necessary cash drops while maintaining issued float balance at all times. - Helping guests with any inquiries regarding their room, hotel amenities, as well as Attractions and Shops within West Edmonton Mall. - Ensuring guests concerns and/or complaints are handled in a professional, courteous manner and ensuring the guests remain satisfied. - Assisting with Guest Services, Reservations, and Switchboard operations if necessary. - Other responsibilities as required. DESIRED QUALIFICATIONS: - One (1) to two (2) years previous customer service experience, with preference given to those with previous hotel experience. - Excellent verbal and written communication and interpersonal skills, a...