Help Center Analyst (Weekend Shift)

Job description

THE FIRM: As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the "100 Best Companies to Work For" for 26 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion. JOB DESCRIPTION: SUMMARY: Alston & Bird is seeking a qualified and dynamic individual for the position of Help Center Analyst) who provides excellent customer service, is passionate about helping others and enjoys troubleshooting firm technology! This is a weekend shift with some support during the weekdays. Under direction of manager, this individual will act as a single point of contact for all Alston & Bird employees to report Information Technology (I.T.) related questions and problems while providing technical support for customers in a timely, accurate, and courteous manner. SCHEDULE: Monday: 9:00am-7:00pm Tuesday: 10:30am-9:00pm: Saturday: 8:30am-6:30pm: Sunday: 8:30am-6:30pm: RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO: Provide courte...