Business Systems Solution Owner

Job description

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role: Procare Solutions is seeking an innovative Solution Owner to transform our Customer Service ecosystem by leveraging Salesforce Service Cloud, AI technologies, and advanced operational strategies. This role will be critical in optimizing our customer support infrastructure, driving operational efficiency, and enhancing customer experience across Customer Support, Customer Success, and Technical Operations teams. What you’ll do: Strategic Objectives - Optimize Salesforce Service Cloud to enable wor...