Homeowner Support Specialist (On-site)

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY: The Loss Mitigation Specialist I role is responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages. In addition, the Loss Mitigation Specialist I will review, counter, and approve loss mitigation deals within their delegated authority. DESCRIPTION: Duties and Responsibilities: - Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines. - Handles inb...