Client Services Analyst

Job description

The Client Services Analyst (CSA) reports to an Assistant Manager, Client Services in the Easterseals Northern California Family of Companies. The CSA is responsible for developing a care team and schedule for designated/assigned number of clients. The CSA is responsible for analyzing practitioner availability to build a client team based on client availability and independently presenting it to caregivers, while managing the assigned client schedules to ensure that all state and funder source requirements are met. Essential Job Functions: - Handle a variety of complex escalations directly with caregivers and clinicians by independently de-escalating situations and identifying alternative solutions that align with schedule offer requirements. - Independently responsible for management of assigned group of clients, ensuring client schedule offers are made within required timeframes and meet requirements based on service type and authorized hours. - Form new treatment groups for clients by utilizing matching criteria and re-group recommendations. - Maintain ongoing group treatment that may require movement to existing placements. - Ensure full recurring schedule offers are presented...