IT Service Desk Analyst

Job description

We are looking for an IT Service Desk Analyst with excellent customer service, communication skills and an understanding of technology. As a member of the IT Service Desk team, you will provide 1st line technical support to our Wholesale employees within the UK. You will work in a proactive and co-operative manner to maintain the responsiveness, effectiveness, and quality of the IT Service Desk. About Bestway: Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan. Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East Your main responsibilities: - Ensure that all calls to the Service Desk are lo...